Empathy

Photo by John Bogna on Unsplash

We have a two week study break now until John Lennon's birthday rolls around. So until then you'll be getting some stop gap favourite quotes.

Here's today's quote that I'm pondering:

When things don’t work, it’s not helpful to try to minimize the impact. In fact, you’re far more likely to make progress if you remind the customer just how much it mattered to you to get it right, and how you feel about letting them down.

Empathy is a first step toward connection.

Seth Godin